Refund policy

ImagineYouAs — Refund & Satisfaction Policy

Our goal is simple: you love what you receive. If something isn't right, we'll make it right.

AI Generated Images — Preview Phase

If you're not happy with your preview images, we'll regenerate them one time at no charge. To get the best possible results the second time around, we'll ask you to provide a more detailed description of what you're looking for — the more specific you are, the better your images turn out. If after your free regeneration you're still not satisfied, we'll issue a full refund before any product is ordered.

Digital Downloads

Digital downloads are generally non-refundable once delivered since the file has been generated specifically for you. However we review every case individually. If you feel your images genuinely didn't meet expectations, reach out to us at [your email] and we'll do our best to make it right.

Physical Products — Damaged or Misprinted

If your product arrives damaged, misprinted, or defective, we'll reprint and reship it to you at no charge. If after the reprint you're still not satisfied, we'll issue a full refund. Contact us within 14 days of delivery with a photo of the issue.

Physical Products — Approved Images

Once you've approved your preview images and your order has been placed, we're unable to offer refunds based on the AI image quality since you confirmed the images before printing. If the physical product itself has a quality issue, that falls under our damaged or misprinted policy above.

How to Request Support

Email us at [your email address] with your order number and a description of the issue. We respond within 24-48 hours.